Claim Satisfaction Survey

In this era of ever-expanding needs, focusing on our policyholders remains our top priority. As policyholder needs have changed, the company has adapted to maintain the highest level of satisfaction.

We’re always looking for ways to improve. Let us know your opinion of our claims service. And if you have suggestions that could make your experience even better, please tell us. Your comments are very much appreciated because they allow us to ensure that every one of our customers is provided with a thoughtful, timely response.

In the form below, please use the drop-down menus to answer the survey questions.

Claims Survey Form

* = required field
Claim Number:
Please rate your satisfaction with our performance in the following areas:
a. Prompt Contact: *
b. Courtesy of Adjuster: *
c. Adjuster Listened Well: *
d. Communication: *
e. Final Settlement: *
f. Agency Service and Support *
Would you recommend us to your friends or family? *
If you were sent forms, how easy were they to understand and fill out? *
Do you wish a phone call from a claims supervisor? *
Name: *
Phone number (optional):

Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873

Wayne Mutual Insurance Company

Founded in 1910, Wayne Mutual Insurance Company provides a wide range of property and casualty insurance programs for automobiles, homes, farms, investment properties, and businesses.

Washington Mutual Insurance Association

Since 1878, Washington Mutual Insurance Association has provided protection for homes, farms and personal property. Our products can be tailored to meet the specific needs of our policyholders.

Marion Mutual Insurance Association

Established in 1881, Marion Mutual Insurance Association offers insurance protection for farms, homes and other property. Our new programs offer expanded capabilities to better serve our policyholders.