Submit a Claim

Wayne Insurance Group’s professional and friendly claims experts are here to assist you with your personal or commercial claim. We will provide prompt and fair service, explaining coverage and answering your questions.

We offer multiple ways to submit a claim – by phone or online:

  • First, call your Wayne Insurance Group agent. Be sure to give the date, time and cause of loss, your current address, daytime and nighttime phone number or current phone number of a contact person.  Our Find An Agent page can provide the contact information for your local agent.  If the loss occurs when your agent's office is closed, report the claim early the next business day.  If you cannot reach your agent, call the Wayne Insurance Group Claims Department at 1-800-222-3873 x310 and leave a message. 
  • For emergency claims (claims involving major damage to your home or business, or serious physical injury or death):
    • Daytime Emergency Claims: If your claim requires immediate attention, you may contact a Wayne Insurance Group adjuster directly at 1-800-222-3873 x1.
    • After-Hours Emergency Claims: If your claim requires immediate attention and our office is closed, you may contact a Wayne Insurance Group claims representative by calling our emergency phone at 1-800-222-3873 x1 then x8.

Submit a Claim Online

You can submit your claim directly to Wayne Insurance Group online at any time, especially if you cannot reach your agent after hours.

Submit a Claim Form

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Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873

Wayne Mutual Insurance Company

Founded in 1910, Wayne Mutual Insurance Company provides a wide range of property and casualty insurance programs for automobiles, homes, farms, investment properties, and businesses.

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