Serving our policyholders: U.S. Postal Service delays

As you may know, the U.S. Postal Service (USPS) is experiencing service delays due in part to the ongoing COVID-19 pandemic and a substantial increase in package shipments for the holidays.  As a result, we are receiving reports that the delivery of bills, policyholder payments and claims payments can be as much as two weeks later than usual. Some payments from mortgagees are also arriving past the due date.

As we have throughout the pandemic, we are ready to assist with billing and payment issues. Our Customer Service team is available Monday through Friday, 8 a.m. to 4:30 p.m. at 800-222-3873 to take payments or answer any questions you might have regarding overdue bills, policy payments or claim payments.
Remember, if you have enrolled in our Wayne PolicyPlus online portal, you can view your policy Declarations pages, submit a claim or make a payment through the portal.
Thank you for trusting Wayne Insurance Group with your insurance needs. 


Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873

Wayne Mutual Insurance Company

Founded in 1910, Wayne Mutual Insurance Company provides a wide range of property and casualty insurance programs for automobiles, homes, farms, investment properties, and businesses.

Washington Mutual Insurance Association

Since 1878, Washington Mutual Insurance Association has provided protection for homes, farms and personal property. Our products can be tailored to meet the specific needs of our policyholders.