Serving our policyholders: COVID-19 Update

Just like you, Wayne Insurance Group is continuing to monitor our nation’s response to the spread of the COVID-19 virus.  We want to assure you that our company and our independent agents are here to assist you as best we can during this difficult time.

We know that some of our policyholders may be financially impacted due to the pandemic directives, and we would like to help should you need us. If you are financially impacted during this challenging time, please contact our Customer Service team at (800) 222-3873 to discuss payment options.

Our company and our agents are continuing to provide the same level of assistance to our policyholders as before the current situation.  As always we are assisting in the following areas:

  • Issuing a 15% credit to personal auto policyholders on two months of their policy premium for policies that were active on the close of business May 31, 2020.  Checks have been issued to those who had already paid in full.  For all others, a billing credit will appear on their next invoice.    No additional action is required from policyholders to receive this credit.
  • Providing policy documents, taking payments or submitting a claim. Remember, if you have enrolled in our Wayne PolicyPlus online portal, you can view your policy Declarations pages, submit a claim or make a payment through the portal.
  • Answering your questions.  Our Customer Service team is available Monday through Friday, 8 a.m. to 4:30 p.m. at 800-222-3873 to take payments or answer any questions you might have. 
  • Reporting claims.  If you need to report a claim, your first point of contact will be your local Wayne Insurance Group agent. If for some reason our agent is unable to assist you, you can:
  1. Submit your claim through your Wayne PolicyPlus account
  2. Submit your claim through our website
  3. Call us anytime at (800) 222-3873

Thank you for trusting Wayne Insurance Group with your insurance needs. 

Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873

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