Submit a Claim

Wayne Insurance Group’s professional and friendly claims experts are here to assist you with your personal or commercial claim. We will provide prompt and fair service, explaining coverage and answering your questions.

We offer multiple ways to submit a claim – online or by phone:

  • First, call your Wayne Insurance Group agent. Be sure to give the date, time and cause of loss, your current address, daytime and nighttime phone number or current phone number of a contact person.  Our Find An Agent page can provide the contact information for your local agent.  If the loss occurs when your agent's office is closed, report the claim early the next business day.  If you cannot reach your agent, call the Wayne Insurance Group at 1-800-222-3873 x2. 
  • For emergency claims (claims involving major damage to your home or business, or serious physical injury or death):
    • Daytime Emergency Claims: If your claim requires immediate attention, you may contact a Wayne Insurance Group adjuster directly at 1-800-222-3873 x2.
    • After-Hours Emergency Claims: If your claim requires immediate attention and our office is closed, you may contact a Wayne Insurance Group afterhours claims call center by calling our emergency phone at 1-800-222-3873 x8.

Submit a Claim Online

Wayne PolicyPlus allows you to manage your policies online. When you enroll and sign in, you can submit a claim at any time.

If you prefer to submit a claim without logging in, and your Wayne Insurance Group agent is unavailable, our online form allows you to submit a claim at any time.

If you are looking for information regarding Roadside Assistance, click here.

Submit a Claim Form


Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873

Wayne Mutual Insurance Company

Founded in 1910, Wayne Mutual Insurance Company provides a wide range of property and casualty insurance programs for automobiles, homes, farms, investment properties, and businesses.

Washington Mutual Insurance Association

Since 1878, Washington Mutual Insurance Association has provided protection for homes, farms and personal property. Our products can be tailored to meet the specific needs of our policyholders.