On Wednesday, October 28, 2026 our online policyholder portal, PolicyPlus and Wayne Quick Pay will be unavailable from 5:30 p.m. to 8 p.m. due to routine maintenance work. We appreciate your patience.

Text Messaging Terms & Conditions

Wayne Insurance Group Customer Service Text Messaging Terms & Conditions

Wayne Insurance Group uses SMS and MMS text messaging to assist policyholders and agents with customer service requests. Messages may include responses to questions, requested insurance ID cards or documents, and information related to your service request. This program is for customer service, not marketing or promotional messages.

Participation is voluntary. We obtain your consent before sending customer service text messages. Consent to receive text messages is not a condition of purchasing insurance or receiving service from Wayne Insurance Group.

How often will I receive messages?

Message frequency varies depending on your requests and conversations with our customer service team.

Will I be charged?

Message and data rates may apply to messages you send or receive, depending on your mobile carrier and plan. Contact your carrier for information about your messaging and data charges.

How do I stop receiving text messages?

Reply STOP to the Wayne Insurance Group number that sent you the message to opt out of customer service text messages. You may also contact us using the information below to request that we stop texting you.

How do I get help?

For assistance with our text messaging service, call 330-345-8100 or 800-222-3873, or email info@wayneinsgroup.com.

How is my information handled?

Please review our Privacy Policy at https://www.wayneinsgroup.com/privacy.

Wayne Insurance Group

For more than a century, the Wayne Insurance Group companies have delivered financial security and peace of mind for families, farms and businesses. As mutual insurance companies, we exist to serve the insurance needs of our policyholders. We have partnered with a network of independent agents to offer a full line of insurance programs backed by prompt, fair claims service and support.

Contact Us
Directions

Wayne Insurance Group
3873 Cleveland Road
Wooster, Ohio 44691

Tel: 330-345-8100 | Tol: 800-222-3873
Email: info@wayneinsgroup.com

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